Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unused, unworn, and with all original tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at: mahahome.onlinestore@gmail.com
If your return request is approved, we will provide the return address and detailed return instructions by email.
Please do not send any items back without prior approval, as such returns will not be accepted.
For any questions regarding returns, you can contact us anytime at: mahahome.onlinestore@gmail.com
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at mahahome.onlinestore@gmail.com with your order number and clear photos of the item. We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Earrings (for hygiene reasons), unless they are damaged, defective, or incorrect.
- Personalized or custom-made products.
- Gift cards.
- Clearance or sale items.
If you have any questions about whether your item is eligible for return, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may place a new order for the desired product after your refund has been processed.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 7 days of receiving it, in accordance with applicable consumer protection laws.
Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at : mahahome.onlinestore@gmail.com